What You Need to Know Now About the Upper West Side Homeless-Shelters Saga

The Lucerne Hotel, a terra cotta building on the corner of Amsterdam Avenue and West 79th Street on Manhattan’s Upper West Side. Homeless NYC residents have been housed in the hotel as part of the city’s coronavirus response.
Photo: mifl68/Flickr

This story was originally published by Curbed before it joined New York Magazine. You can visit the Curbed archive at to read all stories published before October 2020.

A fierce neighborhood conflict has been playing out on the Upper West Side since early in the summer, when residents began complaining about homeless New Yorkers who were temporarily placed in area hotels — including the Lucerne, the the Belnord, and the Belleclaire — to help curb the spread of COVID-19 in the city’s crowded shelters.

From the get-go, one group of Upper West Siders began to aggressively campaign for the removal of their temporary neighbors. Through a new nonprofit called West Side Community Organization, they raised over $100,000 from (mostly) anonymous donors and hired a former top staffer for the Giuliani administration, Randy Mastro, to threaten to sue the city. Meanwhile, others in the neighborhood started to rally in support of the homeless residents through a group called UWS Open Hearts Initiative, organizing donation drives, a sleep-out protest, and generally advocating for their right to remain in the neighborhood.

Yet another NIMBY group, Downtown New Yorkers, Inc., formed in mid-October after the de Blasio administration announced that it would move the Lucerne residents to a Radisson Hotel in the Financial District. DNY filed a petition to prevent the transfer of the over 200 unhoused residents to their neighborhood, arguing that the city was exceeding its authority by doing so.

After a month of hearings, legal action, and deliberating, a judge decided on November 25 that the city is allowed to transfer the Lucerne residents to the hotel on William Street. The ruling makes a significant win for the Upper West Siders who rallied against the temporary unhoused residents, and a loss for the homeless New Yorkers who had been staying at the Lucerne for months, and will now be forced to move out.

Here is everything you need to know about the conflict and the latest developments.

How did it all start?

In late April, NYC’s Department of Homeless Services (DHS) began to transfer thousands of homeless residents from the city-run shelter system into over 60 hotels across the boroughs to curb the spread of COVID-19. Some of those hotels included the Upper West Side’s Lucerne, Belnord, and Belleclaire, which together house around 700 individuals.

Shortly thereafter, some neighbors began to voice their hostility, which included racist language and warnings of violence, on a Facebook group with 14,000 members called Upper West Siders for Safer Streets, and the New York Post took up their cause to evict the unhoused from the hotels. During an August Community Board 7 meeting, Dr. Megan Martin, who emerged as an unofficial spokesperson, cited “open and illicit drug use, needles on our playgrounds, aggressive panhandling, and public masturbation” as reasons why they should be removed.

Opposition lawyers up and threatens to sue.

After its successful fundraising effort, the West Side Community Organization hired former Giuliani top staffer Randy Mastro, who threatened to sue the city if the de Blasio administration didn’t provide a timeline for removing the homeless residents from the neighborhood. Mastro sent a letter to the city on August 26 and said that a lawsuit would follow if the de Blasio administration didn’t respond with a plan in 48 hours.

Mayor Bill de Blasio announces residents of the Lucerne will be transferred.

Nothing happened in the two days after the letter was sent. But about two weeks later, on September 8, the de Blasio administration announced that it was planning to transfer approximately 300 unhoused residents out of the Lucerne Hotel by the end of the month.

Corinne Low, a leader of the UWS Open Hearts Initiative, expressed her outrage over the city’s decision at the time: “It’s been done based on pressure from a small segment of the Upper West Side, who raised money and lawyered up and obviously pressured the city into this,” she said. “That just sends a terrible message that the people with money — their comfort matters, they win, city policy is going to cater to them and not the needs of vulnerable individuals.”

Family shelter residents abruptly displaced; city blames “glitch.”

Following de Blasio’s announcement, the details of the plan became clear: Because it is still unsafe to move the Lucerne residents back into the shelters, they would instead be moved to Harmonia, another hotel in midtown used as a temporary homeless shelter. Around 150 adult families living the Harmonia (including some disabled individuals) would be forced to move out of the facility in order to accommodate residents of the Lucerne.

“My husband and I are in wheelchairs, okay? And I’m on oxygen,” Glenda Harris, a 56-year-old resident of the East 31st Street shelter told the Daily News on September 10. “Last minute, they tell us we have to leave.” The residents were reportedly given “Notices of Administrative Transfer” without transfer dates or locations on them.

Thirty-four residents were immediately transferred out of the Harmonia shelter. Some, including a 63-year-old woman who uses a walker, were transferred to North Star, a facility in Long Island City. The city then blamed those transfers on a “communications glitch,” says Legal Aid Society lawyers.

Advocates call out the mayor, and the city hits pause on the relocations.

The same day the city began transferring some Harmonia residents, Legal Aid Society lawyers announced that they were preparing to sue the city over their plan to move them out. “Mayor Bill de Blasio’s pathetic and shortsighted surrender to Upper West Side NIMBYism has unsurprisingly disrupted the lives of other vulnerable New Yorkers at various shelters around New York City, all in the midst of a public health crisis,” Judith Goldiner, an attorney with Legal Aid, said in a statement. The organization said that if the city didn’t provide proper accommodations for the families being transferred, it would file a temporary restraining order in the State Supreme Court.

Then, over the weekend, hundreds of advocates, including UWS Open Hearts Initiative, gathered to protest outside Gracie Mansion (the mayor’s home) for hours, asking the mayor to reverse his decision to transfer the residents. On Monday, September 14, the de Blasio administration said it would pause all actions to move homeless residents out of hotels. The Legal Aid Society said it would continue to negotiate with the city to ensure that “every New Yorker in shelter can be safe and healthy and receives the accommodations that they are entitled to as prescribed by law.”

City decides not to transfer residents of the Harmonia and other shelters.

On September 25, the city announced that it would not move residents of the Harmonia or the Flatlands shelters after all “to ensure we are providing the best quality services to our most vulnerable,” Isaac McGinn, a DHS spokesperson, said in a statement. DHS also said that the 34 individuals who had already been transferred to a Long Island City facility would have the option to head back to the Harmonia.

However, advocates (including members of the UWS Open Hearts Initiative) kept fighting, as the city still planned to transfer the men staying at the Lucerne to a hotel in the Financial District that was not previously used as a shelter.

“We are heartbroken that the men living at the Lucerne Hotel, primarily men of color dealing with a history of trauma, will be traumatized once again,” the Legal Aid Society said in a statement at the time. “This decision will have a long-term consequence by emboldening intolerance, so every time the City tries to site a shelter, or any other necessary services that people think they should not have to live near, bigots will express themselves in vile terms and demand the same preferential treatment from City Hall.”

Legal fight continues as downtown residents file petition.

The plan to transfer the unhoused residents of the Lucerne to the Radisson wasn’t welcome news to some in the neighborhood. A new local group, Downtown New Yorkers, Inc., filed a petition to block the plan, arguing that the city would exceed its authority in doing so because it didn’t have a contract to use the Radisson as a shelter or to provide social services at the location.

Meanwhile, the judge granted those staying in the hotel a temporary restraining order, allowing them to remain on the Upper West Side until a final decision was made.

Judge decides that the city can move Lucerne residents downtown.

On November 25, Judge Debra James decided that the city could transfer the Lucerne residents to the downtown shelter, saying that the group that filed the petition lacks “standing to challenge the relocation of residents from the Lucerne Hotel to the Radisson Hotel.”

“We are hurt. This decision negatively affects homeless people throughout America and that’s really what this fight was about: having our voices heard, challenging an irrational decision made by the Mayor to please some rich folk,” Da Homeless Hero, one of the unhoused advocates who also stayed at the Lucerne, said in a statement following the decision. And while the group of downtown residents vowed to file an appeal, the Upper West Siders who rallied against their temporary unhoused neighbors celebrated the judge’s decision.

The Lucerne residents are expected to be transferred over the next few days. Before the move, some will celebrate Thanksgiving with Upper West Side Open Hearts, which (along with Manhattan borough president Gale Brewer) will also be donating 400 holiday meals to unhoused individuals.


Upper West Side Homeless Shelters: What You Need to Know